Privacy Policy

1. Scope & Applicable Data Protection Frameworks

This Privacy Policy governs the collection, storage, processing, and safeguarding of personal information by Iguazú Grand Hotel & Casino ("we", "our", or "the Resort") across our digital platforms (including certifiedirrigationdesigns.com), reservation channels, concierge services, and on-premises gaming and hospitality operations in Puerto Iguazú, Misiones, Argentina. We adhere to applicable Argentine data protection legislation (Personal Data Protection Act No. 25.326), international best practices, and the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) for our guests residing in Australia.

2. Categories of Personal Information We Collect

To deliver our 5-star hospitality, dedicated airport transfer liaison, and premier casino services, we collect personal information directly provided by guests, including:

• Identity Details: Full legal name, date of birth, nationality, gender, and government-issued passport or national identity document details (mandated by Argentine tourism and gaming authorities).
• Contact Information: Residential address, telephone number, mobile/WhatsApp numbers, and personal or corporate email addresses.
• Travel & Itinerary Data: Scheduled flight details, port of arrival (IGR Puerto Iguazú or IGU Foz do Iguaçu), chauffeur transfers, excursion preferences, and dietary requirements.
• Accessibility & Special Care: Mobility assistance requirements or specific medical considerations voluntarily disclosed for guest comfort.

3. Casino Gaming & VIP Player Data

Guests engaging with Grand Casino Iguazú or applying for VIP Salon Privé status may provide information regarding gaming preferences, preferred table limits, club membership tiers, tournament enrollments, and gaming history. Such records are strictly segregated within high-security operational databases accessible solely to authorized gaming management.

4. Payment Card Security & Financial Transactions

All cardholder transactions (credit/debit cards, advance guarantees, incidental security deposits) are processed via international PCI-DSS Level 1 compliant payment gateways utilizing end-to-end tokenization. Iguazú Grand Hotel & Casino does not store raw credit card CVV/CVC security codes on local servers. Incidental authorizations are cleared following room check-out inspection.

5. Methods of Information Collection

We collect personal data through fair and transparent interactions:

• Online inquiry and direct suite reservation forms on certifiedirrigationdesigns.com (routed via direct email liaison or phone).
• Telephone, WhatsApp, or email correspondence with our international concierge and Australian guest liaisons.
• Physical guest registration cards completed upon hotel check-in at Ruta Nacional 12, Km 1640, Puerto Iguazú.
• Casino cashier transactions, foreign exchange verifications, and player loyalty program sign-ups.

6. Core Purposes for Processing Guest Information

Your information is processed strictly for legitimate hospitality and regulatory objectives: confirming suite reservations, facilitating customized concierge recommendations, ensuring on-premises safety, verifying age eligibility for casino entry, complying with anti-money laundering (AML/UIF) statutes, and fulfilling accounting records mandated by Argentine commercial law.

7. Lawful Bases for Processing

We process personal information under defined legal bases: (a) performance of a contractual agreement (your accommodation and service booking); (b) compliance with statutory legal obligations (hotel guest registry and gaming commission directives); (c) legitimate business interests (fraud prevention, network security, property protection); and (d) specific guest consent where required for promotional newsletters.

8. Australian Privacy Principles (APPs) Compliance

For visitors residing in the Commonwealth of Australia, we manage your personal information in substantial alignment with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). We take all reasonable steps to ensure data is collected fairly, maintained accurately, used transparently, and never disclosed to unauthorized commercial entities.

9. Cookies, Tracking & Technical Privacy

certifiedirrigationdesigns.com is designed with privacy-by-default architecture. We do not utilize third-party advertising tracking cookies, retargeting pixels, or invasive cross-site profiling technologies. No sensitive financial information or payment card numbers are collected or stored on this website.

10. Direct Marketing & Guest Communications Opt-Out

Guests who subscribe to our seasonal newsletters, VIP poker tournament schedules, or exclusive falls excursion alerts may withdraw their consent at any time. Every commercial email contains a functional one-click unsubscribe mechanism. Opt-out requests are processed immediately and free of charge.

11. Third-Party Service Providers & Disclosures

We only share necessary guest details with trusted service partners under strict non-disclosure terms:

• Licensed private chauffeur and airport transfer operators in Argentina and Brazil.
• Authorized National Park tour operators and aerial excursion providers for Iguazú Falls tours.
• Secure international cloud hosting and transactional email dispatch providers.
• Official regulatory, law enforcement, or gaming oversight bodies when strictly mandated by court order or statutory gaming law.

12. Cross-Border International Data Transfers

Because our guests travel globally, including substantial patronage from Australia, personal information may be transmitted across international borders between Argentina, Australia, and secure cloud nodes. We implement Standard Contractual Clauses, robust encryption protocols, and administrative controls to ensure international transfers satisfy stringent security standards.

13. Closed-Circuit Television (CCTV) & Floor Surveillance

For the protection of patrons, staff, and gaming integrity, Grand Casino Iguazú and resort public areas are monitored 24 hours a day by advanced Closed-Circuit Television (CCTV) systems in compliance with regulations administered by the Provincial Institute of Lotteries and Casinos of Misiones (IPLyC S.E.). Surveillance footage is securely retained for 30 to 90 days before automated overwrite, unless required for dispute resolution or formal law enforcement investigation.

14. Data Retention, Storage & Cryptographic Destruction

We retain personal information only for the duration necessary to satisfy the purposes outlined in this policy or to comply with statutory taxation, accounting, and gaming preservation terms. Upon expiration of legal retention thresholds, physical records are securely shredded and digital files are permanently erased using cryptographic sanitation techniques.

15. Guest Privacy Rights & Data Protection Officer Contact

Under applicable data protection laws and the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request corrections of inaccurate data, or request the deletion of non-statutory records. To exercise these rights or raise inquiries, please contact our Data Governance Officer: